Since the 1st of May, 2020, all Singapore government agencies and government-owned buildings must adopt outcome-based security contracts.

These contracts will focus on the outputs and outcomes, which can resolve manpower issues and reduce costs in the long term.

This type of contract differs from traditional, manpower-based contracts for security agencies. A manpower-based contract is based on a specific number of security personnel.

With the changes in building entry requirements, Condos and commercial building MCSTs and management should adopt such an approach. These days it is normal to see temperature takers outside malls, commercial buildings and condos. There has been a significant increase in manpower requirements. This solution of “beefing up” manpower is expensive and unsustainable. The outcome-based approach can solve this predicament.  But how does it achieve this?

Outcome-based approach improves technology adoption

The outcome-based approach integrates technology into the solution. There is a myriad of security technology solutions that can be used. Technology such as video analytics, visitor and vendor management and licence plate recognition systems are few examples. Video Analytics aid in the automated identification and notification of incidents. Visitor management systems automatically log, and some even allow entry for a visitor within a specific period. Licence Plate Recognition systems take records of vehicular access and exits. Above all, these help to lessen the workload of security officers.

Security Audits

The initial step of the outcome-based approach is to conduct a security audit. A security audit is a comprehensive analysis and assessment of your premises existing security measures. The audit would include an evaluation of the personnel, systems and processes. Recommendations on how to improve security are also included in security audit reports.

Improve Processes

Outcome-based security contracts can improve existing processes. New technology can change existing processes and procedures. For example, mundane and repetitive tasks delegated to technology. As a result, processes can be made more efficient while maintaining their effectiveness. Above all, improvement of processes brings about productivity improvements.

Reduce reliance on manpower

An outcome-based security contract is not reliant on the total headcount on-premises. In some cases, the client’s outcome could be lower and more flexible manpower deployment. E.g. a client may want less manpower except during days when there are events or public holidays. Client’s may want that flexibility. For example, a condo in the east recently reduced its manpower to half while improving its processes and systems. The remaining personnel were sent for retraining to accommodate the higher technical requirements. We helped them to achieve this by enhancing their existing security infrastructure and systems.

Outcome-based security contracts can reduce annual spend

Many Singaporeans are concerned with regards to the economy these days. The pandemic has taken a toll on our economic growth, and we are still not out of the woods yet. Cost savings is and will always remain a priority for Condos and Building MCSTs. An outcome-based contract can achieve that. Audits, improvements in technology, processes and reduction of manpower can aid in cost savings. Sometimes, it is not only about saving costs. It is also about value-adding. Outcome-based contracts add to the dollar value of existing security arrangements.

Above all, we can see the value of an outcome-based security approach for Condos and Building MCSTs. Therefore, it is up to the MCSTs of these premises to seek out ways to adopt the outcome-based approach in improving their overall security. One advantageous way would be to contact us for a quick discussion on achieving that goal. In conclusion, MCSTs should contact the experts to move towards the outcome-based security contracting model.